Shipping Policy
Effective Date: 1 July 2026
At PCH Wellness, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
Orders are generally processed within 1–3 business days after the order is successfully placed and payment has been confirmed.
Orders are not typically processed or shipped on weekends or U.S. federal holidays.
During periods of high order volume, promotions, holidays, or unforeseen circumstances, processing may take longer than usual.
Once your order has been shipped, you will receive shipping information when tracking is available.
2. Shipping Destinations
PCH Wellness currently ships to eligible addresses within the United States.
Shipping availability may vary depending on the product and destination. If we are unable to ship an order to your address, we will contact you using the information provided with your order.
3. Shipping Times
Estimated delivery times depend on the shipping method, destination, carrier availability, and other circumstances.
Typical delivery may take approximately 3–7 business days after order processing.
Please note that delivery estimates are not guaranteed. Weather conditions, carrier delays, holidays, incorrect addresses, and other circumstances outside our control may affect delivery times.
4. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Shipping costs may vary based on:
- Delivery destination
- Order size or weight
- Shipping method
- Promotional offers
- Carrier rates
Any applicable shipping charges are the responsibility of the customer unless otherwise stated during checkout.
5. Order Tracking
When tracking information is available, it may be provided by email or through your order information.
Tracking information may take some time to become active after the carrier receives the shipment.
If tracking information does not update immediately, please allow additional time for the carrier’s system to update.
6. Delivery Delays
PCH Wellness works with third-party shipping carriers to deliver orders. Although we aim to provide reliable delivery, we cannot guarantee specific delivery dates.
Delays may occur because of:
- Severe weather
- Carrier disruptions
- Holidays
- High shipping volumes
- Incorrect or incomplete addresses
- Transportation delays
- Unexpected operational issues
We appreciate your patience when delays occur outside our control.
7. Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information during checkout.
If you notice an incorrect address after placing an order, please contact us as soon as possible.
We will make reasonable efforts to update the shipping address before the order is shipped. However, we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the order.
8. Lost or Stolen Packages
Once an order has been marked as delivered by the shipping carrier, PCH Wellness is not responsible for packages that are lost or stolen after delivery.
If your package is marked as delivered but you cannot locate it, we recommend:
- Checking around your delivery location
- Checking with household members or neighbors
- Contacting the shipping carrier
- Checking whether the carrier left the package in a secure location
If the package still cannot be located, please contact us and we will make reasonable efforts to assist you.
9. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
We may request photographs of the damaged product, packaging, shipping box, and shipping label to help us investigate the issue with the carrier.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution in accordance with our Refund & Return Policy.
10. Missing Items
If an item is missing from your shipment, please contact us with your order number and details of the missing product.
We will review the order and shipping information and work to resolve the issue.
11. Multiple Shipments
Some orders may be shipped in multiple packages depending on product availability, warehouse processing, or shipping requirements.
If your order is shipped separately, you may receive separate tracking information for each package.
12. Pre-Orders and Backordered Products
If a product is temporarily unavailable or is listed as a pre-order, the estimated shipping timeframe may be different from our standard processing time.
Any available estimated shipping information will be provided on the product page or during checkout.
13. Shipping Restrictions
Certain products may have shipping restrictions due to applicable laws, carrier requirements, product characteristics, or destination limitations.
If an order cannot be shipped because of a restriction, we will contact you regarding the available options.
14. Delivery Confirmation
Customers are responsible for monitoring their shipment using the tracking information provided.
Please ensure that someone is available to receive the package when appropriate and that the shipping address is secure and accessible to the carrier.
15. Contact Us
If you have questions about your shipment, tracking information, delivery, or a shipping issue, please contact us.
PCH Wellness
1805 Austin Way
Redlands, CA 92374
United States
Phone: +1 (951) 452-4399
We will make reasonable efforts to assist with shipping-related questions and resolve delivery issues as quickly as possible.
16. Changes to This Shipping Policy
PCH Wellness may update this Shipping Policy from time to time to reflect changes in our shipping practices, carriers, services, or applicable requirements.
Any updates will be posted on this page with a revised effective date.
By placing an order through the PCH Wellness website, you acknowledge and agree to the shipping practices described in this policy.
PCH Wellness
Email: info@cleffosolutiongmail-com
Website: https://pchwellness.online