Terms & Conditions

Effective Date: 1 July 2026

Welcome to PCH Wellness. These Terms & Conditions govern your use of the PCH Wellness website and your purchase of products through our online store.

By accessing or using our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

1. About PCH Wellness

PCH Wellness operates an online store offering skincare, beauty, bath, body, and wellness products.

Business Name: PCH Wellness
Address: 1805 Austin Way
Redlands, CA 92374
United States
Phone: +1 (951) 452-4399

2. Use of Our Website

You agree to use our website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

Use the website for fraudulent or unlawful activities
Attempt to gain unauthorized access to our website or systems
Interfere with the operation or security of the website
Copy, reproduce, modify, or distribute website content without permission
Use automated methods to collect website content without authorization
Submit false, misleading, or fraudulent information
Use the website in a way that could damage our business, customers, or service providers

We reserve the right to restrict or terminate access to the website if we reasonably believe these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.

However, product colors and appearance may vary depending on your device, screen settings, lighting, or other factors.

We reserve the right to correct errors, update product information, or change product availability without prior notice.

4. Product Availability

Products displayed on our website are subject to availability.

We may limit the quantity of products that can be purchased by a customer or household and may discontinue products at any time.

If a product becomes unavailable after you place an order, we may contact you regarding available alternatives or provide a refund for the unavailable item.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that the order has been accepted. We reserve the right to accept, decline, or cancel an order for reasonable reasons, including:

Product availability
Pricing or listing errors
Payment issues
Suspected fraudulent activity
Incorrect customer information
Shipping restrictions
Technical errors

If we cancel an order after payment has been received, we will generally issue a refund to the original payment method.

6. Pricing and Payments

All product prices displayed on the website are subject to change without notice.

Applicable taxes, shipping charges, and other fees may be added during checkout where required.

Payment must be successfully authorized before an order can be processed.

Payments may be processed through third-party payment providers. By submitting payment information, you authorize the applicable payment provider to process the transaction.

7. Promotions and Discounts

From time to time, PCH Wellness may offer discounts, promotional codes, special offers, or other promotions.

Promotional offers may have additional terms, expiration dates, product exclusions, or usage limitations.

Promotional codes generally cannot be combined unless expressly stated otherwise.

We reserve the right to modify or cancel promotions where permitted by law.

8. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery times are estimates and are not guaranteed. Delays may occur due to weather, carrier issues, holidays, incorrect addresses, or circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information.

For additional information, please review our Shipping Policy.

9. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are handled according to our Refund & Return Policy.

Certain skincare, beauty, bath, body, and personal-care products may be non-returnable once opened or used for hygiene and safety reasons.

Please review our Refund & Return Policy before returning an item.

10. Account Information

If you create an account with PCH Wellness, you are responsible for maintaining the confidentiality of your login credentials and for activities performed through your account.

You agree to provide accurate and current information and to notify us if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that contain inaccurate information or are used in violation of these Terms & Conditions.

11. Intellectual Property

All content available on the PCH Wellness website, including but not limited to:

Logos
Brand names
Product descriptions
Images
Graphics
Website design
Text
Layout
Icons
Videos
Software and other materials

may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without prior written permission, except where permitted by applicable law.

12. User-Submitted Content

If you submit reviews, comments, testimonials, photographs, feedback, or other content to PCH Wellness, you represent that you have the right to submit that content.

You agree not to submit content that:

Is unlawful, fraudulent, threatening, abusive, or defamatory
Violates another person’s privacy or intellectual property rights
Contains malicious software or harmful code
Is misleading or impersonates another person
Contains inappropriate or offensive material

By submitting content, you grant PCH Wellness a non-exclusive, royalty-free right to use, reproduce, display, and distribute that content for legitimate business and promotional purposes, subject to applicable law.

13. Third-Party Services

Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, and other technology providers.

Third-party services may have their own terms and privacy policies.

PCH Wellness is not responsible for the content, policies, availability, or practices of independent third-party services.

14. Health and Wellness Disclaimer

Products offered through PCH Wellness are intended for their described consumer and personal-care purposes.

Information on our website is provided for general informational purposes and should not be considered medical advice, diagnosis, or treatment.

Product information should not be used as a substitute for advice from a qualified healthcare professional.

If you have questions about whether a product is appropriate for you, consult an appropriate healthcare professional before use.

15. Disclaimer of Warranties

To the extent permitted by applicable law, the PCH Wellness website and its content are provided on an “as available” and “as is” basis.

We do not guarantee that:

The website will always be available
The website will operate without interruptions or errors
Website content will always be completely accurate or current
The website will be free from viruses or other harmful components
Products will meet every individual preference or expectation

Nothing in these Terms & Conditions excludes any warranty or consumer right that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, PCH Wellness and its representatives, employees, affiliates, and service providers will not be responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products.

This limitation does not apply where liability cannot legally be limited or excluded.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless PCH Wellness and its representatives, employees, affiliates, and service providers from claims, liabilities, damages, losses, and expenses arising from:

Your violation of these Terms & Conditions
Your misuse of the website
Your violation of applicable laws
Your violation of another person’s rights
Content you submit to the website

18. Privacy

Your use of the PCH Wellness website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

19. Changes to These Terms

PCH Wellness may update these Terms & Conditions from time to time.

When changes are made, the updated version will be posted on this page with a revised effective date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

20. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the State of Florida and the United States, without regard to conflict-of-law principles, except where applicable consumer protection laws provide otherwise.

Any disputes will be handled in accordance with applicable law and the jurisdiction of courts that have proper authority.

21. Severability

If any provision of these Terms & Conditions is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

22. Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and other policies displayed on our website, constitute the terms governing your use of the PCH Wellness website and your purchases from us.

23. Contact Us

If you have questions about these Terms & Conditions, please contact us.

PCH Wellness
Email: info@pchwellness.online
Website: https://pchwellness.online